Engineering Innovation In
Smart Energy & Utilities
What’s the best way to carry water to 7 million citizens? Optimazing management processes.
Approach & Solution
Approach
The supply of water is one of the most delicate services provided to citizens. As such, it requires precise and timely management.
We collaborated with a market leader in Brazil with a catchment area of more than 7 million citizens served. The company is therefore well aware of the challenge represented by centralized management of its field activities, which can be implemented with systematic digitalization and standardization of processes and related control.
Solution
With OverIT, our Engineering group company specialized in Field Service Management solutions, we provided the expertise of our technicians in planning, scheduling, mobility and integration with GIS systems and the 20 years of use of the "Geocall" proprietary platform.
The platform allows the user to receive service requests, support their execution and finalization, and gather information useful for measuring performance. Through Geocall, it is possible to optimize the management of processes and make standard reliable "best practices" available to operators.
Results
Effective, agile, safe, transparent field activities
Greater control of efficiency indicators
Support for operators in decision making activities
Project Value
Cost cutting
Process performance
Innovation
Visibility
Enabling Technologies
Cloud
Our Products & Other Technologies
Geocall
Project Team
Engineering Do Brasil OverIT (Partner)