Engineering Innovation in
Digital Retail & Fashion
Thanks to digital technologies we optimized the scheduling of work shifts for one of the major players in large-scale retail distribution in Italy.
Approach & Solution
Approach
We collaborated with a major Italian company operating in the mass retail market to evolve its staff management.
After a careful analysis of checkout staff shift management, we calculated the demand curves that can predict the required workload depending on work peaks, opening hours and sales forecasts with high accuracy. The result was based on historical sales data and the promotional marketing plan.
Solution
Based on this approach, we were able to optimize the scheduling of checkout staff and propose a management method known as “island-based.” The model is based on focused planning of working hours, presences and absences, and supports both checkout staff and their direct manager.
Our solution, based on the “Invision” platform, is therefore able to provide significant support for Work Force Management processes. Thanks to our solution, checkout staff can report and suggest (even from a mobile device) presences/absences at the shop, in full compliance with the objective of satisfying the demand curve foreseen by the system.
Results
Easier planning activities of the island manager
Receiving the needs and requests of cashiers
Better work shift definition process and easier planning activities
Reduction of possible “conflicts” between employees
Compliance with the demand curves
Project value
Cost cutting Process performance Innovation
Project Team
Engineering Industry & Services Business Unit