Engineering Innovation In
Smart Energy & Utilities
Implementing SAP on our Client's information systems, improving data intelligence and customer management.
Approach & Solution
Approach
Nowadays, the adoption of innovative information systems is a need that organisations cannot afford to ignore, both when these focus on internal use, to facilitate operational activities, and on external use, to ensure a positive interaction with the customer.
In response to these needs, we supported Liquigas, a company belonging to SHV Energy Group, operating in the marketing and sale of LPG (Liquified Petroleum Gas) and LNG (Liquid Natural Gas), with 60,000 employees worldwide.
In particular, we partnered with Liquigas to:
- Implement the company’s new information system.
- Renew the business intelligence and CRM environments.
- Integrate key satellite systems.
- Digitise critical business processes.
- Build a positive experience for Liquigas’ final customers.
Solution
Taking into account the services delivered to the customer, we at Engineering have:
- Designed the architectural landscape of information systems.
- Supported the deployment of the architectural design.
- Reviewed critical business processes across the different project platforms.
- Carried out system set up, customer management, interface reporting.
- Delivered various environments and software solutions.
- Ensured post go-live support.
Results
Compliance with requirements defined by Parent Company
Adaptation to tax regulations for the marketing of products
More efficient Customer Service processes
New architecture for more efficient management
Project value
Cost cutting Innovation Process performance
Enabling Technologies
AI & Advanced Analytics
Project Team
Engineering Enterprise Solutions Engineering Energy & Utilities Business Unit Engineering D.HUB