Engineering Innovation In
Smart Energy & Utilities
Thanks to our solution, 150.000 users will be able to use a unique and complete dashboard to check their water consumption.
Approach & Solution
Approach
Innovation can be obtained not only by integrating new technologies, but also by adopting dynamic approaches and strategies aimed at identifying new opportunities.
We worked on this challenge with Ruzzo Reti S.P.A., the main water service operator in the Teramo area, which needed to act both in the management of its technological infrastructure and on its administration.
In terms of the current conditions of the technological infrastructure, IT systems had to be aligned with the recent regulatory provisions and the customer management area had to be integrated with the administrative-accounting system.
Solution
According to our client's requirements, we:
- Implemented our "Net@2A" platform, delivering functionalities related to the user management, Customer Relationship Management (CRM), financial management and control;
- Provided useful tools for digital invoicing, collection of overdue receivables, and management of all the "meter to cash" processes;
- Arranged a database for enhancing and disseminating the high volumes of information generated by business.
- Benchmarking with similar organizations.
- Identification of areas for internal improvement and digital innovation.
- Introduction of a continuous improvement model for "process reengineering".
Results
Greater accuracy in customer segmentation
More reliable information and reduced errors
Reduction in infrastructure costs
Optimal and efficient management of cash flow
A single, complete dashboard for over 150000 end users
Project value
Cost-cutting Process performance Innovation
Enabling Technologies
Cloud
Engineering proprietary products & other technologies
Net@2A
Project Team
Energy & Utilities Business UnitMunicipiaEngineering D.HUB