Approach & Solution
- Creation of solutions for access to services for citizens in "multi-channel" and "self-service" modes, through virtual counters that facilitate the rapid resolution of citizens' files, supporting the management of core INPS processes.
- Creation of the National Gateway for ESSI (Electronic Exchange of Social Security Information), an information system that will facilitate the exchange of information among over 20,000 social security institutions of various European countries, in order to ensure welfare services quickly and securely at European Community level.
- Creation of a new user experience for users of the INPS website and creation of a new corporate identity, applying Human Centered Design methodologies to simplify the digital interaction between INPS and citizens.
With our solutions we have enabled INPS to: - Strengthen multi-channel virtual counters and self-service functionalities. - Improve the time required to manage procedures for users. - Reduce the number of accesses to physical counters. - Improve key processes and evolve application architecture, eliminating redundancies and decoupling front-end and back-end processes. - Qualify the ESSI system with a leadership position at European level.
AI & Advanced Analytics
Engineering Public Administration Business Unit