Engineering Innovation In
Digital Finance
Adopting RPA to automate our Client's processes, enhancing its employees' activities and leading it along the innovation path.
Approach & Solution
Approach
Our Client is one of the most pioneering Italian banks in terms of Digital Innovation, always in search for new services and products for its clients. It has been among the first national banks to offer e-commerce payments, Internet Banking services and to launch online accounts.
We led our Client along its innovation, digitalization and transformation path, through a project aimed at simplifying existing processes and enhancing employees' activities.
We leveraged RPA technology, we automated a set of "low-value-added" processes, allowing employees to focus on more relevant and satisfying activities.
Solution
The project was carried out in two phases:
- In first place, we carried out an analysis of the existing Business Units and processes, in order to gain evidence of the state of the art. On this basis, we identified improvement areas and defined a set of activities aimed at simplifying and automating processes through RPA.
- In second place, we deepened our analysis of selected processes, estimating benefits (saving of human resources and time, risk reduction,etc...) and the complexity of the robotic solution.
Results
Measuring 16 distinct areas
Analysing more than 1.500 processes
150 processes automated
10% reduction in low-value-added activities
Project value
Cost-cutting Process performance Innovation
Enabling Technologies
RPA
Project Team
Nexen
Related Contents
You could be interested in
RPA: anti-money laundering has a new partner
Engineering leverages RPA technology to automate the Anti-money laundering process of a well-known Italian Private Banking Institution, reducing errors and optimizing data collection and validation.
Cybersecurity
Cybersecurity protects and enables your organization as it embraces Digital Transformation.
Summer CeTIF Summit
In Milan, a meeting on the Digital Transformation and the Italian financial system.