Engineering Innovation in
Digital Industry
The innovative methodology of Atlantic Technologies has enabled Fedegari to improve sales processes and post-sales services through Salesforce CRM and to engage employees in the project.
Approach & Solution
Approach
Fedegari Group, with 700+ employees across 100 countries, is a leading provider of complete solutions, machines, components and services in the field of sterilisation, chemical bio-decontamination and environmental contamination control for pharmaceutical, biotech, and food.
The project aims to streamline sales processes, unify the global sales force to share information in real-time, and improve technical support worldwide.
The strategic consulting of Atlantic Technologies, part of the Engineering Group, has enabled Fedegari to develop a customer-centric sales and service management system.
Fedegari Group chose Atlantic Technologies' Change Management approach to drive innovation starting with people.
The project aims to streamline sales processes, unify the global sales force to share information in real-time, and improve technical support worldwide.
The strategic consulting of Atlantic Technologies, part of the Engineering Group, has enabled Fedegari to develop a customer-centric sales and service management system.
Fedegari Group chose Atlantic Technologies' Change Management approach to drive innovation starting with people.
Solution
We have implemented Salesforce solutions, including Sales Cloud, Service Cloud, and Field Service Lightning.
With Sales Cloud, the sales team possesses in-depth knowledge of each customer and can access information on activities conducted worldwide. Thanks to Service Cloud, the company has further streamlined global technical assistance.
With Field Service Lightning, technicians in the field have the opportunity to consult system documentation, review the history of previous interventions, and determine if similar issues have occurred in other systems and how they were resolved.
With Sales Cloud, the sales team possesses in-depth knowledge of each customer and can access information on activities conducted worldwide. Thanks to Service Cloud, the company has further streamlined global technical assistance.
With Field Service Lightning, technicians in the field have the opportunity to consult system documentation, review the history of previous interventions, and determine if similar issues have occurred in other systems and how they were resolved.
Results
Enhanced sales and after-Sales performance
Improved information exchange efficiency
Enhanced collaboration and cost Efficiency
Enabling Technologies
Cloud
Project Team
Atlantic Technologies