Approach & Solution
We collaborate with the Municipality of Bologna for the management of revenue collection. As part of this project we are required to manage, in all its forms, back and front office activities with or taxpayers who turn to the municipality for information following the receipt of administrative acts issued by us on behalf of the Municipality.
This contract was awarded to an RTI, of which Municipia is Mandatory, following the award of a tender.
This result was obtained thanks to an "intelligent system" able to recognize, after an initial training, incoming communications by analyzing the forms that the taxpayer transmits.
After the installation of this system, it was also updated (in particular with regard to the new forms or its updating) so that it maintained its effectiveness.
Greater customer satisfaction
Faster response to taxpayers