Smart Energy & Utilities
Approach & Solution
The initiative resulted in the creation of a front-office system, along with the redevelopment of the existing system architecture to improve integration between front-office and back-office components and standardise the methods used for managing and monitoring processes. The project allowed us to deploy both business and technological skills so as to optimise and transform the operator’s systems, enhancing their usability and administration.
- display of the services catalogue for the sales companies
- provision of multichannel access for traders
- monitoring of network processes for real-time analysis of the status of requests.
Handling of 4.5 million PDRs
Management of 10,000 daily requests by the sales companies
Real-time indications of the progress status of commercial requests
Mitigation of the impacts of changes to the regulatory framework
Engineering Energy & Utilities Business Unit