Engineering: leader della Digital Transformation

Engineering Innovation In

Digital Finance

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A winning relationship

A new Customer Experience for Intesa Sanpaolo

We supported Intesa Sanpaolo in evolving its Customer Experience, improving the interaction with its customers.

Approach & Solution

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Approach

With the aim of improving and strengthening their external perception, today's financial institutions must place the customer at the center of their processes and adopt a simple, direct, multichannel and customized communication approach.

The latter is among the challenges faced by Intesa Sanpaolo, one of the leading Italian banking groups: we supported Intesa Sanpaolo in transforming its customer database management through a digital innovation project, named "New Customer Layer".

The challenge was to improve Customer Experience, introducing far-reaching elements of functional and technological innovation, as well as maintaining existing database management solutions.

Solution

In order to meet our Customer's requirements, we implemented our Visage proprietary solution.
Visage allowed our experts to deliver:
  • Highly configurable user experience providing a range of customized services.
  • Streamlining of processes.
  • Enrichment of information assets with data typical of a CRM solution (operational, behavioral, financial, commercial KPIs, etc.).
  • More accurate management of specific local regulations.
  • Combined management of proprietary and third-party services.

Results

More effective and continuous interaction with customers

Easier interaction with potential customers

Improved user experience

Project Value

Process performance
Innovation

Enabling Technologies

AI & Advanced Analytics  

Our Products & Other Technologies

Visage

Project Team

Engineering Finance Business Unit