Engineering Innovation In
We supported Intesa Sanpaolo in evolving its Customer Experience, improving the interaction with its customers.
Approach & Solution
With the aim of improving and strengthening their external perception, today's financial institutions must place the customer at the center of their processes and adopt a simple, direct, multichannel and customized communication approach. The latter is among the challenges faced by Intesa Sanpaolo, one of the leading Italian banking groups: we supported Intesa Sanpaolo in transforming its customer database management through a digital innovation project, named "New Customer Layer". The challenge was to improve Customer Experience, introducing far-reaching elements of functional and technological innovation, as well as maintaining existing database management solutions.
In order to meet our Customer's requirements, we implemented our Visage proprietary solution. Visage allowed our experts to deliver:
- Highly configurable user experience providing a range of customized services.
- Streamlining of processes.
- Enrichment of information assets with data typical of a CRM solution (operational, behavioral, financial, commercial KPIs, etc.).
- More accurate management of specific local regulations.
- Combined management of proprietary and third-party services.
More effective and continuous interaction with customers
Easier interaction with potential customers
Improved user experience
AI & Advanced Analytics
Our Products & Other Technologies
Engineering Finance Business Unit