Engineering: leader della Digital Transformation

Engineering Innovation in

Digital Retail & Fashion

“Smart” shops for a
new Customer Experience

With a new “omnichannel” sales management model we enable a new Customer Experience, preserving the identity of an Italian brand known all over the world.

Approach & Solution

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Approach

An Italian company that creates and sells collectibles, home décor items and gifts, with almost 500 sales outlets (direct and indirect), several flagship stores and major logistics centres, has recently undergone a radical change, from a manufacturer of collectibles into a multi-channel retailer.
Our project aims at evolving company's retail model and digitally transforming its technological environments operating for omnichannel business areas. The end goal is to build a value-added customer relationship, creating a close synergy between traditional sales channels and new purchasing methods (e.g. e-commerce) through a wider range of “touchpoints”.

Solution

Our solution allows to receive, directly at home, the items available in the shop and ordered on a tablet with the support of the shop assistant. In addition, based on the customer’s data, each shop assistant is able to have a real time overview of their tastes and interests, for a greatly improved sales support process.
The project was conducted in partnership with Cegid, involving several application components (Cegid Y2, MyClientelling, Microsoft CRM, SAP ERP) and including the management of:
  • Product Data Management
  • Inventory Management
  • Sales Pricing & Promotion
  • Central Retail Administration
  • Sourcing Management
  • Customer Relationship Management
  • Franchisee
  • Concession & Affiliate Management
  • Omnichannel Management.

Results

Optimized work place management

Long term relationship with customers

Centralized Service Desk

Compliancy with Digital Innovation strategy

Project value

Process performance
Innovation
Cost cutting
Visibility

Enabling Technologies

Cloud

Engineering proprietary products & other technologies

MyClientelling

Project Team

Engineering Industry & Services Business Unit

Engineering D.HUB

Engineering 365