Approach & Solution
- Data entry (including tickets), database entry and creation/sending of email claims.
- Cards suspensions, including warnings about those cards whose suspension are expiring.
- Information material about the individual case and its outcome, including the sending of the e-mail to the appointed agent who decides if the outcome of the wrap-up phase is satisfying or not.
Improved employees’ satisfaction
Compliance to planned SLAs (Service Level Agreements)
Agents can manage more alerts (around 8000/month)
Reduced repetitive operations carried out by employees
Reduced processing time (-82%)
Process performance Innovation Cost cutting
Engineering proprietary products & other technologies
NICE RTI: Advanced Process Automation
D.HUB Business & User Services RPA Center of Excellence