Engineering: leader della Digital Transformation

Engineering Innovation in

E-Health

Evolving IT infrastructures
for an Italian hospital

We guide one of the largest Polyclinics in Europe in the evolution of its IT infrastructures.

Approach & Solution

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Approach

In recent years, one of the most prestigious European Polyclinics, as well as a highly prestigious educational and research center, has undergone an important evolution, as has the healthcare context in which it operates.
With Engineering D.HUB, our company for outsourcing and cloud migration services, for about a decade we have been supporting the hospital in everyday difficulties and in the challenges of Digital Transformation, always ensuring the quality of services, from workplace management to service desks.

Solution

With a team of specialists on-site, we work alongside the Polyclinic, always understanding the context in which it operates and the evolution of its needs, so as to guarantee optimized services that can adapt to new problems.
Among the solutions offered by Engineering D.HUB there are:
  • More performing remote monitoring and first-level support, thanks to task automation tools, deriving from new offering and capabilities
  • Higher security thanks to the integration of log collection tools offered by Security Information and Event Management (SIEM) solution
  • Integration of an application performance monitoring solution for OEBS application, to effectively measure User Experience
  • Feasibility study on the automation of some processes, leveraging Robotic Process Automation (RPA) technology.

Results

Efficient services

Certified regulatory compliance

High Customer Satisfaction

Project value

Process performance
Cost cutting
Innovation

Enabling Technologies

RPA
Cybersecurity

Engineering proprietary products & other technologies

NICE- Advanced Robotic Process Automation (RPA)
Dynatrace
D.HUB Trouble Ticketing System SD&AS

Project Team

Engineering D.HUB