Approach & Solution
- More performing remote monitoring and first-level support, thanks to task automation tools, deriving from D.HUB's new offering and capabilities.
- Higher security thanks to the integration of log collection tools offered by D.HUB's Security Information and Event Management (SIEM) solution.
- Integration of an application performance monitoring solution for OEBS application, to effectively measure user experience.
- Feasibility study on the automation of some Client's processes, leveraging Robotic Process Automation (RPA) technology.
Efficient services and proximity to the customer
Certified regulatory compliance
High Customer Satisfaction
Process performance Cost cutting Innovation
Engineering proprietary products & other technologies
NICE- Advanced Robotic Process Automation (RPA) Dynatrace D.HUB Trouble Ticketing System SD&AS