Engineering: leader della Digital Transformation

Engineering Innovation in

E-Health

Evolving IT infrastructures for an Italian hospital

We guide one of the biggest hospitals in Europe towards the evolution of its IT infrastructures, creating a Digital Workplace.

Approach & Solution

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Approach

Our Client is one of the biggest hospitals in Europe, a prestigious school and research center.
The hospital has observed a substantial transformation during the last years, as well as the healthcare sector.

Through Engineering D.HUB, our company for outsourcing and migration to Cloud services, we've been working alongside the hospital in order to face its new complex challenges, ensuring the high level of quality that we have proven over ten years of activities.

In particular, we supported the Client with IT infrastructure outsourcing services, service desk and workplace management.

Solution

Leveraging our team of experts working on-site, we closely support our Client by analyzing the context and the evolution of its needs. This is how we ensure an optimized and versatile delivery.
The solution implemented displays the following features:
  • More performing remote monitoring and first-level support, thanks to task automation tools, deriving from D.HUB's new offering and capabilities.
  • Higher security thanks to the integration of log collection tools offered by D.HUB's Security Information and Event Management (SIEM) solution.
  • Integration of an application performance monitoring solution for OEBS application, to effectively measure user experience.
  • Feasibility study on the automation of some Client's processes, leveraging Robotic Process Automation (RPA) technology.

Results

Efficient services and proximity to the customer

Certified regulatory compliance

High Customer Satisfaction

Project value

Process performance
Cost cutting
Innovation

Enabling Technologies

RPA
Cybersecurity

Engineering proprietary products & other technologies

NICE- Advanced Robotic Process Automation (RPA)
Dynatrace
D.HUB Trouble Ticketing System SD&AS

Project Team

Engineering D.HUB