Engineering Innovation in
Digital Finance
When we apply RPA to banking procedures, we can optimise processes and enhance the work of individuals. Here we have done so by putting succession and title transfer management into a higher gear.
Approach & Solution
Approach
Our Client is a Bank that is part of one of the largest Italian Banking Groups, born with a peculiar and multi-channel approach, characterized by a strong digital and consulting focus.
Our Client's goal was to optimize processes characterized by repetitive manual operations and low added value. The technology that properly fits this type of need is RPA - Robotics Process Automation -, which has been applied in two distinct processes:
- Successions management, which had an undefined procedural flow producing inefficiencies when performed by inexperienced users, did not have updated guidelines and often failed to meet the necessary requirements.
- Securities Transfer, which was characterized by high costs for the management of the procedures.
Solution
Our Engineering D.HUB team strengthened by its expertise in the use of RPA, supported the Client in transforming its processes. In particular, with respect to:
- Successions management, we developed an automatic workflow, interacting with the Bank's management software, 3270 terminal, Office and Outlook environments. The solution allowed to eliminate errors and procedures interruption, to centralize requests management, processing queues, big data and notifications.
- Securities Transfer, we provided an automatic workflow to autonomously manage all the processing phases of the practices related to different internal and external business applications (SECNEW Desk, 3270 terminal, Back Office portal, DocBank).
Results
Securities Transfer process reduced from 6 minutes to 13 seconds
Reduction of repetitive and low-value-added procedures
100% automated Successions Management
Succession Management process reduced to 25-30 min
Reduction of errors and higher precision
Project value
Process performance
Enabling Technologies
RPA
Project Team
Engineering D.HUB