Engineering Innovation in
Digital Defense, Aerospace & Homeland Security
By automating the invoicing process, we optimize the detection of misalignments between SAP data and that of reports provided by the flight headquarters.
Approach & Solution
Approach
We supported a leader in the field of air emergency, with helicopter rescue, fire-fighting, off-shore and support services, as well as in engineering services in the Defence, Energy, Telecommunications and Transport sectors.
We improved the internal processes, in particular that of active invoicing, of a specific Division with a fleet of 54 helicopters and 40 operational bases on national and foreign territory. This process, when managed manually, commits a person for 3 weeks per month in repetitive and time-consuming activities. The goals were to reduce the timing, relieve the user of low value tasks, reduce the incidence of errors and guarantee the required SLAs.
Solution
After analysing the operational model, Engineering D.HUB identified a solution for active invoicing, to automate the validation process of flight reports.
The solution, based on NICE Advanced Process Automation, provides unattended automation to verify flight reports: it acquires the files sent by pilots via e-mail, compare the data contained in them with that stored on SAP, flags the sections that meet the predefined requirements and sends the results, highlighting the cases to be re-verified and the exceptions.
Before implementing the solution, we assessed its appropriateness and expected benefits with a pilot phase. The project will be managed in outsourcing at our Data Centre in Pont-Saint-Martin, for three years, also by providing Infrastructure Management services.
Results
100% compliance with contractual SLAs
Covering 25 of our Client's operational bases
+ 90% efficiency in process timing
No application or development changes on Client's systems
Application of the solution to other processes
Project value
Cost cutting Process performance Innovation
Enabling Technologies
RPA
Engineering proprietary products & other technologies
NICE Advanced Process Automation
Project Team
Engineering D.HUB