Engineering Innovation in
Digital Defense, Aerospace & Homeland Security
By automating the invoicing process, we optimize the detection of misalignments between SAP data and that of reports provided by our Client's flight headquarters.
Approach & Solution
Approach
Our Client is a leader in the field of air emergency, with helicopter rescue, fire-fighting, off-shore and support services, as well as in engineering services in the Defence, Energy, Telecommunications and Transport sectors.
For our Client, we supported a specific Division with a fleet of 54 helicopters and 40 operational bases on national and foreign territory, for the improvement of its internal processes, in particular that of active invoicing. This process, when managed manually, commits a person for 3 weeks per month in repetitive and time-consuming activities. The goal was to reduce the timing, relieve the user of low value tasks, reduce the incidence of errors and guarantee the required SLAs.
Solution
After analysing our Client's operational model, Engineering D.HUB identified a solution for active invoicing, to automate the validation process of flight reports.
The solution, based on NICE Advanced Process Automation, provides unattended automation to verify flight reports: it acquires the files sent by pilots via e-mail, compare the data contained in them with that stored on SAP, flags the sections that meet the predefined requirements and sends the results, highlighting the cases to be re-verified and the exceptions.
Before implementing the solution, we assessed its appropriateness and expected benefits with a pilot phase. The solution will be managed in outsourcing at our Data Centre in Pont-Saint-Martin, for three years, also by providing Infrastructure Management services.
Results
+ 90% efficiency in process timing
100% compliance with contractual SLAs
No application or development changes on Client's systems
Covering 25 of our Client's operational bases
Application of the solution to other processes
Project value
Cost cutting Process performance Innovation
Enabling Technologies
RPA
Engineering proprietary products & other technologies
NICE Advanced Process Automation
Project Team
Engineering D.HUB