Engineering: leader della Digital Transformation

Engineering Innovation In

Smart Energy & Utilities

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Ruzzo Reti:
new solutions optimizing water network management

How we transformed the management of Ruzzo Reti's water services by optimizing processes and services.

Approach & Solution

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Approach

Innovation can be obtained not only by integrating new technologies, but also by adopting dynamic approaches and strategies aimed at identifying new opportunities.

We worked on this challenge with Ruzzo Reti S.P.A., the main water service operator in the Teramo area, which needed to act both in the management of its technological infrastructure and on its administration.

In terms of the current conditions of the technological infrastructure, IT systems had to be aligned with the recent regulatory provisions and the customer management area had to be integrated with the administrative-accounting system.

Solution

According to our client's requirements, we:
  • Implemented our "Net@2A" platform, delivering functionalities related to the user management, Customer Relationship Management (CRM), financial management and control;
  • Provided useful tools for digital invoicing, collection of overdue receivables, and management of all the "meter to cash" processes;
  • Arranged a database for enhancing and disseminating the high volumes of information generated by business.
All of the above was safely implemented thanks to our Pont-Saint-Martin Data center.

Moreover, we also provided a set of organizational and supporting activities:
  • Benchmarking with similar organizations.
  • Identification of areas for internal improvement and digital innovation.
  • Introduction of a continuous improvement model for "process reengineering".

Results

Greater accuracy in customer segmentation

More reliable information and reduced errors

Reduction in infrastructure costs

Optimal and efficient management of cash flow

A single, complete dashboard for over 150000 end users

Project value

Cost-cutting
Process performance
Innovation

Enabling Technologies

Cloud

Engineering proprietary products & other technologies

Net@2A

Project Team

Engineering Energy & Utilities Business Unit
Municipia
Engineering D.HUB
Engiweb Security