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Engineering complements its offerings by grounding the value of technologies that enable Clients in Digital Transformation.
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With 40 years of experience, we have developed a portfolio of proprietary platforms, frameworks and tools for the digital transformation of our Clients' business processes.
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Solutions
Case Study
Digital Workplace for a leader in the eyewear industry
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A new helpdesk and workplace management solution for a global leader in the design, production and commercialization of glasses.
Where: italy
Where: italy
Challenge
Our Client, a global excellence in its sector, today counts tens of thousands of employees and more than 5000 stores in Italy and abroad. In order to overcome the challenges related to its huge dimensions, the company needed new digital tools for supporting its employees during their daily activities, allowing them to collaborate and communicate easily.
Approach
Engineering D.HUB, our company for outsourcing and Cloud migration services, leveraging the long experience of collaboration and innovation with the Client, proposed a new Digital Workplace solution, adopting an approach which allowed to deeply understand specific and complex Client's requirements.
Digital Ecosystem
Solution
Digital Ecosystem
In particular, we ntegrated Office365 Digital Workplace solution, providing email, Skype and OneDrive services for a total of 17000 users. This implementation involved different types of IT users (among which around 2000 users abroad and 8000 "Blue Collar"), requiring dedicated support for accessing the digital platform.
In order to ensure a more efficient support service, we provided both an onsite presence and a centralized monitoring, aiming at better comprehending the operational needs.
Furthermore, this delivery model has been evolved during the project, providing a Virtual Service Desk integrated with the Vocalcom platform.
In this way, we offered the Client a multichannel support service, made accessible through different channels (chat, chatbot, click-to-call, ticketing tool, email, phone).
Results
Impacts
Technologies
Cloud
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Intelligent Ecosystems for a Cloud Strategy.
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Case Study
Poste Italiane: 24/7 management of postal savings books
Thanks to our innovative solution, Poste Italiane offers an always updated service without time constraints.
Use Case
Enable Traceability for AgriFood
How to use digital technologies to improve food chain traceability
Client Story
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
-
Case Study
Poste Italiane: 24/7 management of postal savings books
Thanks to our innovative solution, Poste Italiane offers an always updated service without time constraints.
-
Use Case
Enable Traceability for AgriFood
How to use digital technologies to improve food chain traceability
-
Client Story
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
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