The problem of social inclusion of people who are weak, with strong vulnerability and high exposure to the risk of marginalisation, has long been at the attention of policy-makers in all countries with high industrialisation and urban concentration, and takes on very significant dimensions in those countries, such as Italy, where the upper part of the population pyramid (people over 65) is in considerable expansion.
The current welfare system, which is oriented towards "passive" responsibility for vulnerable people, inevitably generates costs that are difficult to support in the long term against the background of a real potential "explosion" in demand for assistance and the progressive ageing of the population.
In this context, ALL4ALL ranks as a project of social innovation with the aim of identifying the real demand for services that emerge from the territory, bringing together aspects related to the internet of things, open innovation, social inclusion and the involvement of the local community through bottom-up management of ideas for new services and the use of gamification techniques.
ALL4ALL develops a platform for the delivery of social services to support people at risk of marginalisation, which has been tested throughout Piedmont, in a pilot case, according to the Living Lab paradigm.
Through the active involvement of the territory and taking charge of real users, ALL4ALL validates an innovative model of management of social and health care, able to bring together care and social assistance needs "in the strict sense" and social inclusion needs. In addition, the proposed model is characterised by a bottom-up type approach to definition and delivery of services, in which the end users, their families, friends, caregivers and the entire local community become an active part of a fair and sustainable ecosystem.
The main services/components are:
- Social Video Network, in order to come into contact with caregivers and health professionals, in order also to manage remote support programmes, monitor vital parameters remotely and reduce distances, creating communities of "friends" also through entertainment programs, where it is the users themselves who provide content or programmes.
- Component for monitoring user parameters, for managing and monitoring the vital parameters of patients (saturation, blood pressure, pain scale, etc.) remotely, through wireless medical sensors interfaced with a user-friendly user device (tablet).
- Idea Management System (IMS), for gathering and eliciting ideas from the different actors involved in the social welfare chain. The ideas will be used to incorporate the needs of users and thus the identification/definition of new services to be made available through the platform. It will be the users themselves who define the services they would like to see activated, while third parties will have a reservoir to draw on for the identification of possible services to be implemented.
- Gaming platform, for enabling game mechanisms within the local community which, through the spirit of competitiveness and rewarding, can involve the local community in social challenges with the ultimate goal of supporting and helping the vulnerable.
- Integration with the SmartDataNet data gathering platform, for managing private data from the ALL4ALL platform and for gathering and publishing dataset in "open" mode.
A key role is played by the ALL4ALL Service Centre which has the task of facilitating the active participation of all stakeholders and to taking all-round charge of end-users, through assistance and monitoring services based on recurring and planned contact with users and through entertainment activities and community involvement.
The results of the project were tested in a pilot concentrated around the municipalities of Ivrea and Chivasso, which have limited dimensions in terms of space, time and number of end users, in order to achieve small-scale concrete and measurable results, with a view to scalability and sustainability in all its dimensions (economic, technological and social).