The E.ON project concerned the development and implementation of Net@SIU, the application for metering, billing and credit management.
A module for department reporting has also been activated, for the metering, billing, credit and requests areas (Net@Intelligence); the system is integrated with the Net@CRM application for Customer Relationship Management and interfaces with other pre-existing applications.
Advantages in terms of business, e.g. in the construction of offers for the middle market, adherence to legislation, time to market, proactive customer management.
Technological advantages, such as scalability and integrability of the solution for supporting the merge & acquisition policies that are regrouping the market; also high performances for creating customer loyalty and keeping the company competitive.
The E.ON world
E.ON Energy is the sales company in the E.ON Group, which supplies electricity and natural gas in Italy to about 900,000 residential and corporate clients. The E.ON Group is one of the largest private capital companies in the world in the electricity and gas sector.