The ERG Group has operated in the energy sector for over 70 years and was the first wind energy operator in Italy. It is active in the production and commercialization of electrical and steam energy.
The multi-year outsourcing contract foresees the provision of services for full management of the technological infrastructure by Engineering. In particular:
- Data Center services at the Engineering Data Centers and server management at the ERG Data Centers
- SAP system and "custom" application management and relative Disaster Recovery
- Local and geographic telecommunications management
- Workstation and Service Desk management for all users.
The provision of services is particularly challenging for the high SLAs required by ERG. The services offered include both activities carried out at ERG premises and provided by Engineering Data Centers.