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Engineering Innovation in

Smart Energy & Utilities

Billing becomes smart

Different functionalities on the basis of specific types of documents and end customers: the customisation of our Utilities Digital Platform for a flexible and dynamic billing.

Approach & Solution



With the aim of automating and speeding up checks of invoices that have been issued, a major Power and Gas provider expressed the need for a new tool to generate substantial supply baskets for invoice controls.
To meet this challenge, we used our Billing expertise. We guided the company in the development of a flexible and dynamic process, which uses specific functionalities to associate and disassociate criteria on the basis of specific types of documents (e.g. gas-electricity) and end customers (e.g. residential, PA, condominiums, companies).


The solution implemented represents a customisation of our Utilities Digital Platform based on the Net@Suite for billing, credit & collection functions for Mass Market clients.
In particular, for the billing function, we implemented important functionalities, including:
  • administration of criteria for sampling invoices to be checked;
  • management of dynamic criteria with mechanisms for inclusion (white list)/exclusion (black list);
  • automatic/manual generation of the basket of supplies to be checked and the details of the invoices to be checked;
  • configuration of billing checks;
  • carrying out billing checks and validating congruent details, highlighting only those details that require user verification/validation

We also used Business & User services skills to manage customisation and customer contextualisation, UX & service design to manage the usability and accessibility of front/end functions.


Reduction of effort for manual processing

Full respect for management KPIs

Reduction of the risk of errors in processes

Automation of processes

Project value

Process performance

Engineering proprietary products & other technologies


Project Team

Energy & Utilities
Engineering Software Labs