Approach & Solution
With the Veneto Region, we tackled this issue by adopting a service design approach to understand the needs of citizens in various roles, such as workers, health-assisted individuals, parents, and tourists. Our goal was to simplify and improve the user experience of digital services.
Citizen engagement and feedback are crucial to this project, and we continued to listen to their needs even after the design phase. The app includes analytics services to monitor user experience and a dedicated feedback section for continuous improvement and evolution of services.
Some of the key features include user guidance and information support for quick and direct resolution of their information needs on all public services in administration, health, tourism, payments, and messaging.
Mobile-centered user experience on digital citizenship services
Customized digital experience
Speed and simplicity in responding to citizen needs
40+ PA, Healthcare and Regional Tourism services managed with a single App
Direct communication between PA and citizen
AI & Advanced Analytics