Markets
Engineering offers a wide range of products, services and projects, organised in several portfolio areas.
Discover more
Technologies
Engineering complements its offerings by grounding the value of technologies that enable Clients in Digital Transformation.
Discover more
Platforms
With 40 years of experience, we have developed a portfolio of proprietary software platforms, frameworks and tools for the digital transformation of our Clients' business processes.
Discover more
Papers
Discover more
Stories
Discover more
Events
Discover more
News
Discover more
Podcasts
Listen to Engineering podcasts on computing and technology: AI, Big Data, Blockchain, Cloud, Cybersecurity, IoT and more...
Discover more
Life at ENG
Discover more
Engineering Academy
Discover more
Recruitment Journey
Discover more
Join Us
Discover more
Solutions
-
Agriculture
-
AI & Advanced Analytics
-
Engineering's podcast on Augmented City
-
Cloud
-
Engineering's podcast on Cybersecurity
-
Defense
-
Digital Ecosystems
-
Digital Experience
-
Eng's podcast on Digital Twin
-
Energy & Utilities
-
Evolve your city with Eng
-
Exploring AI with Eng
-
Engineering's podcast on Financial Services
-
Government
-
Healthcare
-
Engineering's podcast on Industry
-
Media & Communication
-
Retail & Fashion
-
Transportation
Case Study
Keep consumption under control with the Utilities Digital Platform
×
With the Metering component of our Utilities Digital Platform, we optimise management of consumption calculations for billing of an important energy player.
Where: Italy
Where: Italy
Challenge
To create a "billing-orientated" system to align the calculation and validation of consumption, reducing the gap between their measurement and the billing process.
Approach
A leading company in the Power & Gas sector requested Engineering's support to create a solution that could combat waste during checks, thereby avoiding a high number of corrections and complaints regarding readings and unused consumption amounts at the billing stage.
Our solution needed optimise the response times of the system, both in terms of the acquisition and validation of mass flows (at least 200,000 readings her hour) and in terms of the services dedicated to users for communicating self-readings (maximum 2.6 seconds for receipt and validation).
Digital Ecosystem
Solution
Digital Ecosystem
To implement the service, we used the Metering component of our Utilities Digital Platform (Net@SIU module), integrating it with the other support systems of the company's business. Our intervention involved our Technology Services team, IT consulting team, and our UX & Service design team to provide training and change management.
In this way, the solution objectives of usability (GUI dedicated to Customer Care operators), performance (greater speed in validating readings) and centrality (single Front End for consulting data and readings) were achieved, identifying both technical and business-related specific KPIs.
Now, the service manages the readings of more than 8 million clients and every month the system acquires and processes approximately 10 million readings and 600,000 automated readings with response times of less than 1 second.
Results
Reduced measuring times for the meter-to-cash process
Reduced billing waste
Reduced invoices on account
Verification of consumption based on provision and not on contractual characteristics
Impacts
Technologies
AI & Data
![]()
A holistic approach based on artificial intelligence tools for monitoring the production and illegal trafficking of drugs.
To know more
Case Study
The Meter-to-Cash of Gelsia evolves with the Cloud
We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.
Case Study
Evolution of systems supporting Refineries and Depots: toward a regenerative model
The capabilities transformation program to support refinery and depot maintenance processes in GTR&M: real digital process transformation.
AI Use Case Library
Neta Customer Gate: digital counter enhanced by AI agents
The adoption of AI Agents on the Neta Customer Gate module simplifies customer interaction, improving service quality and reducing operational burden.
-
Case Study
The Meter-to-Cash of Gelsia evolves with the Cloud
We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.
-
Case Study
Evolution of systems supporting Refineries and Depots: toward a regenerative model
The capabilities transformation program to support refinery and depot maintenance processes in GTR&M: real digital process transformation.
-
AI Use Case Library
Neta Customer Gate: digital counter enhanced by AI agents
The adoption of AI Agents on the Neta Customer Gate module simplifies customer interaction, improving service quality and reducing operational burden.
Recommended for you
Explore additional content associated with the topic
© Engineering Ingegneria Informatica Spa 2026