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Case Study
An Energy App to support Energy & Utilities markets
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We created a completely native operational CRM solution for the electricity and gas fields on the Salesforce platform.
Where: italy
Where: italy
Challenge
A primary customer who operates in the energy market has involved us in the creation of an IT solution to manage the sale of Extra Commodities services. In an increasingly complex and competitive market environment, we have understood this need, creating a solution for the end-to-end execution of processes that maximizes the return on multi-year investments on legacy IT systems and, at the same time, enables a roadmap transition to cloud services to manage business processes supporting sales in the commodity sector of Power and Gas.
Approach
Thanks to our skills we have created the Energy App, which responds to the need for the sale of value-added services for electricity and gas in Cloud SaaS mode, with more than 30 preconfigured business processes, integrated with the client's legacy systems.
Digital Ecosystem
Solution
Digital Ecosystem
Energy App ensures greater potential of the Salesforce CRM functions, integrating with the customer's Metering, CPQ, Billing, Accounting, Credit Check and Printing systems. It supports business processes in the Marketing, Sales, Post Sale, Customer Care areas in a flexible and scalable way, covering the main areas of sales support:
- Commercial: product change, complaints management
- Acquisition: activation, transfer
- Termination: switch-out, deactivation
- Technical / Operative: self-reading, plant estimates
We have involved Business Process Management (BPM), Business & User services and Technology & Cloud Services skills. To date, the solution has been adopted by the main companies in the Electricity and Gas sector.
Results
Wide coverage of preconfigured and configurable business processes
Integrated with the main legacy IT systems and external services
Absence of technological lock in
Impacts
Technologies
Cloud
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We specialize in managing business processes related to leading Software Vendors, integrated with composable architectures and enhanced by Artificial Intelligence.
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Case Study
The Meter-to-Cash of Gelsia evolves with the Cloud
We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.
Case Study
Evolution of systems supporting Refineries and Depots: toward a regenerative model
The capabilities transformation program to support refinery and depot maintenance processes in GTR&M: real digital process transformation.
Use Case
Complaint management powered by Agentforce
The AI Service Agent reads and classifies customer complaints, identifies sentiment and context, and generates a personalized response.
-
Case Study
The Meter-to-Cash of Gelsia evolves with the Cloud
We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.
-
Case Study
Evolution of systems supporting Refineries and Depots: toward a regenerative model
The capabilities transformation program to support refinery and depot maintenance processes in GTR&M: real digital process transformation.
-
Use Case
Complaint management powered by Agentforce
The AI Service Agent reads and classifies customer complaints, identifies sentiment and context, and generates a personalized response.
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