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Case Study
E.ON: Value added services in the gas and power sector
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We have created a solution for managing extra commodity services to extend commercial strategies.
Where: italy
Where: italy
Challenge
In the Utilities world, there is a growing trend to proceed with marketing and commercial initiatives for the sale of VAS content alongside the core offers of commodity gas and power. The competition between Italian utilities operators is increasing, and now transcends the marketing of services and products strictly connected with commodities.
Approach
E.ON decided to enter this market, identifying some types of products to support the sale of commodity gas services: Smart Climate Package, Maintenance, Thermostat. Borrowing the experience in the adoption of the VAS offering methodologies from the world of telecommunications and exploiting our skills in the utilities sector, especially in the sales company area, we have created a solution that can meet the customer's business needs.
Digital Ecosystem
Solution
Digital Ecosystem
Engineering has evolved the Net@Suite solution to support E.ON on the VAS market, providing specific processes and functionalities to manage the active cycle of extra-commodity services. The solution guarantees these benefits:
- Robustness: through Net@Billing and consolidated billing logics to manage the whole active cycle of the VAS.
- Flexibility: VAS contracts combine with each other or with other commodity supplies (Gas / EE) of the same customer.
- Reusability: manage VAS collection processes and arrears or compound invoices, with standard functions available for GAS / EE products.
- Cross selling: correlate VAS services to traditional commodity supplies.
- Openness: commodity services can be integrated to manage VAS data.
Results
Flexibility in the management of services, discounts and any penalties
Reusability
Impacts
Technologies
AI & Data
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From Data to Artificial Intelligence: Services, Products, and Processes for Future-Proof Business.
To know more
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The Meter-to-Cash of Gelsia evolves with the Cloud
We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.
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Evolution of systems supporting Refineries and Depots: toward a regenerative model
The capabilities transformation program to support refinery and depot maintenance processes in GTR&M: real digital process transformation.
AI Use Case Library
Neta Customer Gate: digital counter enhanced by AI agents
The adoption of AI Agents on the Neta Customer Gate module simplifies customer interaction, improving service quality and reducing operational burden.
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Case Study
The Meter-to-Cash of Gelsia evolves with the Cloud
We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.
-
Case Study
Evolution of systems supporting Refineries and Depots: toward a regenerative model
The capabilities transformation program to support refinery and depot maintenance processes in GTR&M: real digital process transformation.
-
AI Use Case Library
Neta Customer Gate: digital counter enhanced by AI agents
The adoption of AI Agents on the Neta Customer Gate module simplifies customer interaction, improving service quality and reducing operational burden.
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