Case Study
A dynamic billing basket
We have created a flexible and dynamic billing solution for the automated management of billing checks in the Power and Gas sector.
Where: italy
Where: italy
Challenge
With the aim of automating and speeding up checks of invoices that have been issued, a major Power and Gas provider expressed the need for a new tool to generate substantial supply baskets for invoice controls.
Approach
To meet this challenge, we used our Billing expertise. We guided the company in the development of a flexible and dynamic process, which uses specific functionalities to associate and disassociate criteria on the basis of specific types of documents (e.g. gas-electricity) and end customers (e.g. residential, PA, condominiums, companies).
Digital Ecosystem
Solution
Digital Ecosystem
The solution implemented represents a customisation of our Utilities Digital Platform based on the Net@Suite for billing, credit & collection functions for Mass Market clients. In particular, we implemented:
- administration of criteria for sampling invoices to be checked;
- dynamic criteria management with inclusion /exclusion mechanisms
- automatic/manual generation of the basket of supplies and invoices
- configuration of billing checks
- carrying out billing checks and validating congruent details, highlighting only those details that require user verification/validation
Through Business & User services skills we managed customisation and customer contextualisation, UX & service design for front/end functions.
Results
Reduction of effort for manual processing
Reduction of the risk of errors in processes
Full respect for management KPIs
Impacts
Technologies
AI & Data
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