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Case Study

A dynamic billing basket

ABSTRACT
We have created a flexible and dynamic billing solution for the automated management of billing checks in the Power and Gas sector.

Where: italy
Challenge
With the aim of automating and speeding up checks of invoices that have been issued, a major Power and Gas provider expressed the need for a new tool to generate substantial supply baskets for invoice controls.
Approach
To meet this challenge, we used our Billing expertise. We guided the company in the development of a flexible and dynamic process, which uses specific functionalities to associate and disassociate criteria on the basis of specific types of documents (e.g. gas-electricity) and end customers (e.g. residential, PA, condominiums, companies).
Digital Ecosystem
Energy Resources & Sustainability
Solution
Digital Ecosystem
Energy Resources & Sustainability
The solution implemented represents a customisation of our Utilities Digital Platform based on the Net@Suite for billing, credit & collection functions for Mass Market clients. In particular, we implemented: - administration of criteria for sampling invoices to be checked; - dynamic criteria management with inclusion /exclusion mechanisms - automatic/manual generation of the basket of supplies and invoices - configuration of billing checks - carrying out billing checks and validating congruent details, highlighting only those details that require user verification/validation Through Business & User services skills we managed customisation and customer contextualisation, UX & service design for front/end functions.
Results

 

 

 

 

Reduction of effort for manual processing

 

 

Reduction of the risk of errors in processes

 

 

Full respect for management KPIs

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