Client Story

Plenitude: a new platform for digital payments

Cloud plays a crucial role in facilitating digital payments and supporting the ecological and digital transition within the utility and energy sectors, while also driving continuous innovation in customer experiences.

Where: Italy

CHALLENGE

Increasingly improving customer experience in the purchasing phase.

SOLUTION

Developing an all-in-one platform in a short timeframe and connected to major market suppliers.

RESULTS

Reduce payment times by optimising business flows.

Challenge

The Challenge of Energy Transition

 

The energy transition primarily represents a technological challenge and a conscious decision. The transformation of payment services in this sector is giving rise to new consumer needs, driven by a growing concern for sustainability.

Plenitude, the Benefit Company of Eni Group, strives to create a lasting positive impact on people, communities, and the environment through its distinctive market model. To enhance and streamline the customer experience, Plenitude sought to swiftly implement new payment tools and platforms.

At Engineering, we adopted a strategic and agile approach to the project, which involved conducting incremental testing, closely monitoring the results, and deliberately scaling the solution across our Client's customer base.

During the development of the payment solution, our primary focus was on ensuring easy integration and leveraging the functionalities provided by PagoPA.

Solution
Digital Ecosystem
A modular and programmatic adoption of digital payments
Digital Ecosystem

Our comprehensive solution entails the utilization of our all-in-one platform, Net@Pay, along with cloud services (SaaS) provided through Engpay.

The modular and scalable architecture of Net@Suite enabled the payment solution to be developed and connected to key market providers in a short period of time.

Our platform significantly enhances the end customer's payment experience by offering maximum flexibility in choosing their preferred payment method. It also ensures updated information in real-time, with round-the-clock availability.

 

We relied on Engineering to exploit the full potential of the PagoPA platform for the Utility world. Engineering proved to be reliable right away, guaranteeing project deadlines and a high quality of delivery.

Marco Villa Head of Customer Operations, Plenitude
Results

 

 

 

 

Reduces payment times

 

 

Streamlines business processes

 

 

Manages information in real time

 

 

Makes the payment process secure and transparent

Technologies

To know more
Use Case

Introduction and Implementation of the GOL Program

Introduction of the Workers Employability Guarantee Program (GOL) in Information Systems for Employment and Vocational Training.

The Meter-to-Cash of Gelsia evolves with the Cloud

We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.

Case Study

Padovanet - New Institutional Portal of the Municipality of Padova

New institutional website of the Municipality of Padova, developed according to AgID's “Municipal Website Model.”