Design IT strategy and architecture based on organization’s vision, strategy and business capabilities.
IT application architecture able to support strategic business decision based on advanced data analysis and to enable long-term data governance services.
Support clients in achieving organizational agility and in maximizing effectiveness of digital technologies' deployment and adoption.
E2E digital transformation program implementation.
Create and implement the services collaborating with clients to anticipate trends, discover new usage scenarios and define a robust customer experience.
Provide customers with powerful, simple and comprehensive selfcare capabilities available on any digital channel.
Improve customer retention and experience, driving new revenue streams, providing loyalty solutions, sale, post-sale and service assurance solutions.
Create a valuable and long-term relationship with clients through the digital channels.
Enable and monitor data acquisition and analysis concerning user needs, customer presence on social networks, user and sector leaders' opinions.
Customer experience design and implementation along all the customer touch-points enabling a consistent and seamless customer journey.
Design and implement Business and Operational Support Systems enabling integrated and comprehensive business capabilities, leveraging digital technologies.
Support both real-time operational functions and standard data management functions (e.g. DWH, BI, Big Data, Analytics, etc).
Design and implement solutions based on the new digital technologies such as API "centric" management, micro services, service containerization and iPaaS.
Manage multimedia content, including content creation, ingestion, adaptation and delivery across digital channels.
Manage and deliver digital advertising and video content across any digital channel.
Deliver consumer entertainment services such as cloud gaming, Video on demand, digital music, digital book, digital Valued Services.
Manage copyright protection for digital media and digital media assets lifecycle.
Support risk management related to revenue leakages and fraud management.
Optimize information and process management related to Human Resource Management and Finance.
Ensure that a company's tangible, intangible and intellectual assets are created, captured, maintained and put to their highest value enhancing their access and use.
Support digital transactions of services and contents through mobile devices by using digital wallet.
Support application development and maintenance activities, guaranteeing IT assets and core/not-core processes alignment to business needs.
Design, develop and integrate new IT processes and systems.
Guarantee up and running applications through support aiming at managing application fault detection and resolution.
Support network design and development activities.
Support day-to-day network operation, guaranteeing quality of service through fault detection and resolution.
Support the monitoring of network performances, guaranteeing its continuous running.
Enable broadcaster secure transmission of TV channels and contents through highly reliable and advanced technological playout infrastructure.
Provide end-users technical support and caring services and tools for first and second level troubleshooting.
E2E Managed services of customer’s IT hybrid infrastructure: public, private cloud and on premise data center.