Engineering: leader della Digital Transformation

Engineering Innovation in

Digital Retail & Fashion

We help retailers and fashion companies revolutionize the customer shopping experience, and at the same time to increasingly streamline operations, reduce costs and increase revenues.

Portfolio Map

Digital Retail & Fashion

Introduce a new product to the marketplace step-by-step (idea, research, prototyping, development, testing, analysis, etc.) to meet customers' needs. The strategic and operational processes involved in optimizing the physical and digital presentation of products to maximize their visibility, appeal, and sales potential. Manage and monitor the whole product lyfe cycle, schedule activities, connect tasks, sharing documents, assigning resources. Estimate revenues and expenses over a specified period of time and, consequently, support the planning of future activities. Plan new products and items procurement to provide them when needed, based on store inventory and expected customer demand. Optimize resource and supply by matching demand and supply cycle and improving sales forecast accuracy. Support activities (modeling, automation, execution, control, measurement) aimed at optimizing business processes and testing reactions to different scenarios. The process of strategically improving and streamlining the flow of products, information, and resources throughout the supply chain to maximize efficiency, reduce costs, and enhance customer satisfaction. The various activities and procedures involved in managing and coordinating the movement of products, information, and resources within the digital retail ecosystem. Enhance employees' productivity, including: scheduling, performance management, employee engagement, payroll, time and attendance records. Define qualification criteria to analyse suppliers and partners and support negotiation activities. The strategic and operational processes involved in managing relationships with suppliers who provide products or services to digital retailers. The process of negotiating price terms with suppliers, analyzing costs, monitoring market prices, and using technology to optimize price agreements. Manage the complete category lifecycle of the Retailer: definition, role assessment, setting objectives, strategies and tactics, implementation and performance analysis. Verify production capacity constraints, availability of critical components and validation of proposed production and purchase orders. Support overall production process, factory scheduling, shop floor monitoring and product quality control. Manage and control different means of transport used to move goods along the supply chain. Inbound and Outbound logistics refer to two of the familiar procedure to move goods throughout the digital retail supply chain. At the surface, they appear to be the same as both processes involve the transportation of the products across different channels. However, the key difference is that inbound deals with supply, while outbound deals with fulfillment. Activities related to tracking, organizing, and optimizing the stock of products available for sale. It involves monitoring stock levels, replenishing inventory, and ensuring that the right products are available at the right time to meet customer demand. The process of launching and establishing a new physical retail location within the digital retail landscape. It involves location selection, store design and layout, inventory planning, technology integration, staffing and training and marketing and promotion. The process of updating and revitalizing an existing physical retail store to enhance its overall appeal, functionality, and customer experience within the digital retail landscape. The deliberate and planned approach to grow the business and increase the market presence. It involves identifying opportunities, setting goals, and implementing strategies to expand into new markets, channels, or product categories. Provide seamless buying experience across different channels (eCommerce, store, etc.) to keep customers moving within the brand ecosystem. Managing and optimizing the various channels through which products are sold to customers, ensuring efficient operations and maximizing sales opportunities within the digital retail landscape. Analyze customers activity inside a retail location to obtain valuable in-store patterns and insights, applying smart analytics. The comprehensive plan and strategies a retailer uses to promote and differentiate their brand in the digital landscape. Market products or services through digital channels and technologies to reach consumers using new ways to interact and understand related needs and behaviours. Plan and create promotional processes for marketing and merchandising, optimising promotional pricing to better meet the demand. The process and systems for efficiently and effectively managing customer orders from point of purchase to delivery. It involves managing the entire order lifecycle, ensuring accuracy, timeliness, and customer satisfaction throughout the process. Improve customer experience and profitability offering new products and services, increasing loyalty and upselling, providing tailored services, supporting customer profiling. The activities and strategies necessary to build and maintain strong relationships with customers. It focuses on nurturing customer loyalty, satisfaction, and engagement by establishing meaningful connections and personalized interactions. It is a customer service strategy that involves providing support 24 hours a day, and 7 days a week. A 24/7 support model ensures that a customer is able to get their issue resolved no matter what location, day or time it is. The processes and strategies for handling customer-initiated product returns. It involves managing the entire return lifecycle, from customer inquiry to resolution and refund or exchange. The processes and strategies to collect, analyze, and act upon customer feedback in order to improve products, services, and the overall customer experience. Support operating activities: store design, display placement, customer service, money handling, shoplifting prevention, staff and inventory management and product supply. Apply mathematical tools to calculate costs and support decision making activities, identifying and reducing business expenses to increase profits. Support real estate processes, from contract management, space management and leasing, to asset management, real estate control, operation and maintenance. Manage all activities related to companies' employees, including recruiting, time & travel management, payroll, compensation & benefits, training, etc. Services aimed to design, implement, transform, optimize and operate technology and cloud solutions. Services aimed to enhance, evolve and support end users in the adoption and use of business and technology solutions in the modern workplace. Services aimed to ensure the optimal coverage of Clients' business needs through technology. Services aimed to design, develop, implement and maintain omnichannel (including mobile) applications for connected devices. Services aimed to design software applications and services focusing on the quality of user experience and interfaces. Services aimed to design and implement Clients' strategies related to brand, online positioning and multimedia.
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Client Stories

Benetton innovates the shopping experience in 1,200 stores

Benetton Group chooses Engineering and Cegid for the digital transformation of its stores, in order to improve the activities of store assistants and create an increasingly omnichannel and engaging shopping experience for customers.

White Paper

Digital Retail & Fashion

We evolve Fashion, Luxury and GDO companies, transforming consumers' experience and digitizing operations, from Supply Chain to the shop.

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Insights & News

Five questions to...
Paolo Fiorella

Our Technical Director for the Fashion, Retail & GDO, Pharma & Process markets tells us how an increasingly customer centric digital transformation is changing how people buy and the customer-business relationship in e-commerce.

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Our Partners

Cegid POS Solution

Omnichannel for the Retailers of the future.

Instant Paper

NRRP

The National Recovery and Resilience Plan is a great opportunity to accelerate and build Italy's future, together.

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Case Study

An omnichannel and multichannel customer experience for Pinalli

Our Customer Data Platform that innovates Pinalli's sales systems to offer customers an increasingly personalized shopping experience.

Our Partners

Bit2win Suite

A CPQ solution, in partnership with Bit2win, to evolve customers' purchasing experience.

White Paper

CRM

We define, manage and evolve CRM processes and strategies, redesigning the relationships between companies and customers.

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Case Study

Digital Workplace for a leader in the eyewear industry

A new helpdesk and workplace management solution for a global leader in the design, production and commercialization of glasses.

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Case Study

PASSPAY Conad: The new payment frontier

Doing shopping without pulling out the wallet. With AI and IoT we make the buying experience immediate, easy and fast.

Focus On

Digital Workplace

We transform the way we work, learn and collaborate through digital platforms, in total security, anywhere, anytime.

White Paper

Engineering
The New Normal

Building together a post Covid-19 world.

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Cloud - White Paper

Evolving, enabling, extending your business through the Cloud.

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Digital Transformation

Leading our customers towards a new economy of digital ecosystems.

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IoT

The key to transform the real world into data, creating new ecosystems of knowledge.

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Supply Chain

Supporting Clients' Supply Chain Management strategy with process digitization and IT solutions.

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AI & Advanced Analytics

Simplifying complexity to face the future by giving voice to your most precious asset: data.

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Blockchain

Engineering Blockchain solutions enable the Digital Transformation of public and private organizations.

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Robotic Process Automation

Process automation to enhance the human component of work 4.0.

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Engineering Innovation

Engineering Innovation Delivering the power of Innovation triggered by ideas.

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Digital Ecosystems & Composable Solutions

Where Your Business Meets Innovation.

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Where Business Meets Technology

We combine the business needs with the opportunities of new technologies to evolve and transform.

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Where Business Meets Technology

We combine the business needs with the opportunities of new technologies to evolve and transform.

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Trend Radar

METAVERSE

Find out all about the Metaverse, the enabling technologies, the business opportunities and our experiences.

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Case Study

Blockchain for the Fashion sector

With Pattern we developed a solution that enables the sustainability and traceability of the products in every phase or their journey, improving the communication with the customer.

Discover the Ecosystem of Platforms and Solutions for Digital Transformation chosen by our Customers

Hycards

Customer Loyalty

Platform for managing services related to electronic payment tools for banking and business.

MyClienteling

Clienteling

Mobile app dedicated to store staff to get to increase customer knowledge, loyalty and sales.

CHAT BOUTIQUE

Remote Selling Experience

A new virtual sales model to manage the distance of a virtual “in person” shopping experience.