Case Study
Innovative Trouble Shooting system for AQP's Control Room
A Trouble Shooting system implemented on an Application Module that covers all business needs through integrated and simplified management of Network and Plant Failure Management Operational Processes.
Where: italy
Where: italy
Challenge
Acquedotto Pugliese S.p.A., a company wholly owned by the Region of Puglia, holds the concession for the Integrated Water Service in municipalities in Puglia and some municipalities in Campania. For more than 15 years it has been on a path of strong digitalization and transformation of services to ensure the best value of the water resource for the entire integrated cycle.
Approach
We have provided in the implementation of the Trouble Shooting Project detailed requirements analysis, technical implementation of the solution, Integrations with external systems, system and integration testing, UAT support, training and post go live support.
Solution
AQP's new Control Room requires a Troubleshooting [TS] system for tracking Emergency Response reports. The system tracks all information required by Arera and will be able to natively integrate with telephone bars. Integration with mapping systems will allow georeferencing of the alert and initial recognition of the asset. If the reporting concerns utility meters, the 'interfacing with the SAP system will allow the identification of the delinquency status. It will also, through guided questions, support the operator in the correct classification of the fault. For reports from Telecontrol, a report is generated to have effective feedback. The system interfaces with WinCC OA to automatically acquire the information to be integrated with any notes entered by the operator.
Results
Compliance with information required for ARERA classification
Guided user support
Evolved workflow for managing information/approval processes
Engine for managing dynamic notifications, sending emails/sms/calls
Impacts
Technologies
AI & Data
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