Smart Energy & Utilities
Approach & Solution
Moreover, an omnichannel vision of the customer was lacking, and this further expanded the weaknesses in data management.
The complex management of more than 100 processes is supported by ProcessClick, our proprietary framework developed on Salesforce technology, which, in point & click mode, allows to configure and guide the entire life cycle of every business process.
Centralized visualization of all customers’ data
Digital and omnichannel Consumer Experience
Cost-to-serve and cost-to-acquire reduction
Anti-abandonment analysis and forecast
Engineering proprietary products & other technologies
Enterprise Integration eXcellence Center
Advanced Enterprise Platforms
Energy & Utilities BU