Engineering Innovation in
E-Health
We guide one of the largest Polyclinics in Europe in the evolution of its IT infrastructures.
Approach & Solution
Approach
In recent years, one of the most prestigious European Polyclinics, as well as a highly prestigious educational and research center, has undergone an important evolution, as has the healthcare context in which it operates.
With Engineering D.HUB, our company for outsourcing and cloud migration services, for about a decade we have been supporting the hospital in everyday difficulties and in the challenges of Digital Transformation, always ensuring the quality of services, from workplace management to service desks.
Solution
With a team of specialists on-site, we work alongside the Polyclinic, always understanding the context in which it operates and the evolution of its needs, so as to guarantee optimized services that can adapt to new problems.
Among the solutions offered by Engineering D.HUB there are:
- More performing remote monitoring and first-level support, thanks to task automation tools, deriving from new offering and capabilities
- Higher security thanks to the integration of log collection tools offered by Security Information and Event Management (SIEM) solution
- Integration of an application performance monitoring solution for OEBS application, to effectively measure User Experience
- Feasibility study on the automation of some processes, leveraging Robotic Process Automation (RPA) technology.
Results
Efficient services
Certified regulatory compliance
High Customer Satisfaction
Project value
Process performance Cost cutting Innovation
Enabling Technologies
RPA Cybersecurity
Engineering proprietary products & other technologies
NICE- Advanced Robotic Process Automation (RPA) Dynatrace D.HUB Trouble Ticketing System SD&AS
Project Team
Engineering D.HUB