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Case Study
INPS: a new user-centered design system
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We contributed to the creation of a new design system for INPS by implementing several applications through user centered design methodologies.
Where: italy
Where: italy
Challenge
Every day INPS deals with millions of citizens for the provision of services that require careful management of data and procedures.
In this setting, a user centered approach not only simplifies the world of retirement benefits, but also creates reusable tools to simplify the user experience.
Approach
We closely worked with INPS on the consolidation of SIRIO, the agency's design system, aiming to enhance not only the user experience but also, and above all, the trust relationship between citizens and the institution.
Digital Ecosystem
Solution
Digital Ecosystem
In the broader process of innovation and digital transformation of INPS, we developed a new User Experience that takes into account the main needs that emerged: usability, accessibility and seamless cross-application experience. This brought to the creation of a new Design System (AgID compliant) to ensure a visual identity and a consistent graphic style between the designed environments. We then developed a "webkit" for INPS as an interactive web styleguide, which became the "toolbox" to adopt for creating (and integrating) the UX elements to be used in the design and development of accessible and usable applications. The webkit was also applied as an Angular framework thanks to the internal development of an «ENGular library». From this experience, INPS perceived the need to create a seamless cross-services UX by extending this approach to other projects.
Results
Mobile first design
Seamless design system
Innovative design methodologies
Impacts
To know more
Case Study
Brescia: Sustainable Mobility Becomes a Game
An app to encourage sustainable behaviors by promoting the use of public and private transport, as well as private and shared bicycles for commuting.
Research Project
ARIEN: an AI platform to support the fight against illegal drug trafficking
A holistic approach based on artificial intelligence tools for monitoring the production and illegal trafficking of drugs.
Case Study
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
-
Case Study
Brescia: Sustainable Mobility Becomes a Game
An app to encourage sustainable behaviors by promoting the use of public and private transport, as well as private and shared bicycles for commuting.
-
Research Project
ARIEN: an AI platform to support the fight against illegal drug trafficking
A holistic approach based on artificial intelligence tools for monitoring the production and illegal trafficking of drugs.
-
Case Study
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
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