Use Case
Giving value to consumption data to drive more informed choices with Neta's MDM Energy
ABSTRACT
The availability of timely consumption data enables a new model of customer relationship. Neta's MDM Energy supports end customers in understanding their consumption and reducing it in a conscious way.
Where: italy
Where: italy
Mission
Providing customers with clear, detailed and comparable information on their energy consumption, to encourage more conscious behaviour, reduce waste and improve the perception of transparency and quality of the service offered by the company.
Solution
La soluzione abilita l’esposizione dei dati di consumo in modo semplice e visuale, supporta il confronto con benchmark di riferimento e consente l’attivazione di messaggi informativi e suggerimenti personalizzati. Il cliente può così monitorare l’andamento dei consumi e valutare azioni di efficientamento direttamente dai canali digitali.
Digital Ecosystem
Actions
Digital Ecosystem
MDM Energy collects and manages daily and hourly consumption data from smart meters, making them available to CRM, Billing and Self Service Portals or Mobile Apps. By comparing it with clusters of customers similar in category and geographical area, the solution allows individual consumption to be contextualized. Integration with additional information sources, such as home energy systems or external data, allows you to enrich the analysis and provide the customer with a complete and understandable view of their consumption profile.
Expected results
Reduction of clarifications and complaints on billing up to 30%
Support for energy efficiency behaviors
Increased transparency and trust in the customer company relationship
Improved customer loyalty
To know more
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