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Use Case
Field Smart Assistant
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Gen AI finds its own application in the form of a Field Smart Assistant.
Where: Italy
Where: Italy
Mission
Distribution utilities (DSOs) conduct many meter readings per day, often dealing with challenging volatile appointments and hard-to-reach meters, such as those placed underground. The main challenges to face are errors and inefficiencies when manually recording meter readings on paper in poor weather conditions, inaccurate billing and customer dissatisfaction.
Solution
The solution involves the integrated use of GIS, AR and AI mapping to optimise the work of personnel. Thanks to Computer Vision, technicians can automatically detect and collect data from meters, using mobile or hands-free devices. The software reads the data, fills in the forms and forwards the information to the system in real-time, even offline. The solution allows:
- integration with the GIS system
- the recognition of images to identify possible obstacles
- the generation of design hypotheses through the evaluation of environmental constraints
- the automatic compilation of documentation, such as inspection report, technical file, authorisation form and estimate.
Digital Ecosystem
Actions
Digital Ecosystem
- Definition of accurate requirements, also from the operators' point of view, to reduce the number of inspections resulting in efficiency gains.
- Detection and collection of data from meters.
- Systems integration.
Expected results
Increased Efficiency (automation of technical information retrieval, Reduced operator time in the field and the number of inspections)
Increased effectiveness (improved productivity, increased quality and accuracy of collected data, reduced number of errors)
Impacts
Technologies
AI & Data
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From Data to Artificial Intelligence: Services, Products, and Processes for Future-Proof Business.
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Case Study
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
Use Case
Introduction and Implementation of the GOL Program
Introduction of the Workers Employability Guarantee Program (GOL) in Information Systems for Employment and Vocational Training.
Case Study
The Meter-to-Cash of Gelsia evolves with the Cloud
We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.
-
Case Study
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
-
Use Case
Introduction and Implementation of the GOL Program
Introduction of the Workers Employability Guarantee Program (GOL) in Information Systems for Employment and Vocational Training.
-
Case Study
The Meter-to-Cash of Gelsia evolves with the Cloud
We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.
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