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Use Case

Recovering credit without losing the customer with the Neta solution

ABSTRACT
Transform debt collection from a reactive activity to a customer-centric process, improving collections and preserving the relationship with the end customer

Where: Italy
Mission
Energy & Utilities companies must reduce outstanding payments and delays without compromising the customer experience, adopting more effective, personalized and sustainable recovery strategies over time
Solution
The solution automatically identifies the level of risk associated with each debt position through Bad Payer Scoring models and dynamic customer classification. Based on the profile detected, it activates differentiated delinquency management paths, suggests personalized repayment plans, applies whitelist and blacklist policies and enables targeted communications through channels and languages consistent with customer behavior. The goal is to encourage spontaneous return, reduce escalations and improve the overall effectiveness of recovery
Digital Ecosystem
Energy Resources & Sustainability
Actions
Digital Ecosystem
Energy Resources & Sustainability
Neta's Credit Management solution allows you to build an advanced debt collection strategy based on customer segmentation, risk profile and historical payment behavior. The platform combines scoring, delinquency monitoring and dynamic management of repayment plans to activate actions consistent with the characteristics of each customer, improving the probability of recovery and the quality of the relationship
Expected results

 

 

 

 

Reduction of practices entrusted to coercive recovery

 

 

Greater adherence to repayment plans

 

 

Improved customer experience and loyalty

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Ecosystems
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