Digital Transformation services for the Energy & Utilities sector
We transform the energy, water, and waste value chain through digital solutions, cloud platforms, AI, and specialized expertise - supporting multi-utilities and operators in evolving their business models, improving process efficiency, and advancing the energy transition.
How Digital Transformation is reshaping the entire energy value chain - and beyond
Digital Transformation in the Energy & Utilities sector involves the application of digital technologies - such as cloud, data & analytics, and artificial intelligence - to improve the management of energy infrastructures, optimize networks, and develop new services for customers and businesses.
Digital transformation and the current geopolitical context are redefining the entire energy and utilities sector, from resource management to the production, transmission, distribution, and sale of energy services. But that’s not all.
The energy and digital transition (twin transition) is reshaping the management of strategic assets across the entire value chain, particularly in:
- the management of end-to-end processes related to faults, damages, and routine maintenance activities of assets (from distribution networks to service stations)
- the prevention of incidents caused by obsolete or damaged infrastructure
- emergency response.
Energy and Digital Transition: what are the new challenges for the sector
The energy sector is currently heavily influenced by a complex and rapidly evolving geopolitical context. International tensions, the reshaping of critical raw material supply chains, and energy security policies are altering the balance among different energy sources and accelerating countries’ strategies for energy independence.
These factors are driving governments and industry operators to diversify supply sources, strengthen infrastructure resilience, and invest in new energy technologies.
To achieve this, it is necessary to transform business models, operational processes, and digital infrastructures. This is why Eng and Be Shaping the Future support E&U operators in the strategic evolution of their operating models and in the digital transformation of their business.
A consulting approach that is:
- close to real market needs
- results-oriented
- capable of connecting processes, people, and technology.
A consulting practice that combines the cutting-edge approach of Be Shaping the Future with deep knowledge of the processes and needs of Energy & Utilities companies.
What we do for the Energy & Utilities sector
PORTFOLIO MAP
Energy & Utility
BUSINESS
−
Import/ Production/ Extraction
- +Asset Investment Planning
- +Asset Management
- +Sourcing
- +Logistics
- +Plant Production
- +Asset Monitoring
& Control - +Field Services Management
Storage/
LNG
- +Scheduling
- +Contract-to-Cash
- +Capacity Transaction
- +Logistics
- +Asset Monitoring
& Control
Transport/ Distribution
- +Asset Investment Planning
- +Asset Management
- +Grid Management
- +Meter-to-Cash
& Settlement - +Asset Monitoring
& Control - +Field Service Management
- +Regulatory Affairs
& Operations
Wholesale/
Retail
- +Omnicanality
- +Pricing & Quoting
- +Marketing & Loyalty
- +Customer Relashionship Management
- +Meter-to-Cash
& Settlement - +VAS Management
- +Field Services Management
- +Regulatory Affairs
& Operations
Market Trading
- +Demand Management
- +Trading & Risk Management
- +Market Balance
- +Certificate Trading
Circular Economy
- +Waste to Energy
- +Landfill to Energy
- +Recycling
- +Resource Planning & Accounting
- +Energy Community
- +Energy Efficiency
APPROACH
We support utilities in the digitalization and innovation of their processes
Engineering combines industry expertise, technology platforms, consulting practices, and innovative solutions to enable organizations to efficiently manage the entire energy, water, and waste value chain - enhancing operational performance, sustainability, and the quality of services delivered to citizens and businesses.
OIL & GAS
Engineering supports Oil & Gas companies in their twin transition - energy and digital - across all stages of their digital journey: from exploration to production, through to retail and wholesale.
Our solutions include:
- Composable solutions to ensure system scalability and optimize production, planning, and material requirements
- GIS for maintenance operations on plants
- Systems for real-time monitoring of the distribution network
- Data Cloud and energy data management platforms
- Loyalty Management, Marketing, and CRM solutions for the retail market
- Solutions for asset management and predictive maintenance.
POWER
In managing the entire electricity cycle, Engineering covers all phases of the value chain:
- Energy transmission and transport
- Distribution
- Sales to the end customer.
We offer solutions for:
- Reengineering of energy information systems
- Customization of SAP for Utilities
- Management of Meter-to-Cash processes
- Electric grid balancing and integration of renewable energy sources.
WASTE
Waste Management is an increasingly central sector within sustainable development models, and the main challenges include:
- reducing single-use plastics
- decarbonization
- separate waste collection across the entire territory
- implementing reuse and recycling practices.
In Waste Management, we cover all player needs comprehensively, enabling the redesign of production and management processes in order to improve environmental performance and integrate new technologies into the waste management cycle:
- Waste to Energy
- Landfill to Energy
- Recycling
- Resource Planning & Accounting.
WATER
Climate change in recent years, which is causing significant variability between periods of heavy rainfall and periods of drought, is putting severe pressure on the management of integrated water services.
Digitalization in this sector means taking care of the entire system: monitoring the network through OT/IoT systems, as well as tracking, preventing, and promptly addressing water leaks to reduce waste.
In the water sector, Engineering offers digital solutions covering:
- Asset Management: analysis of abnormal consumption, monitoring of operational parameters, alarm management, and automatic opening of intervention work orders
- Meter reading management: data acquisition, normalization, and diagnostic validation
- Monitoring & analytics: operational dashboards and advanced reporting
- Meter-to-Cash processes: billing, credit management, CRM.
EXTRACOMMODITY
Extra commodity refers to the set of value-added services that energy providers offer to end customers in order to expand and differentiate their energy offering.
Engineering develops proprietary digital solutions to support this market, including:
- Customer-centric portals for advanced energy services
- Platforms for managing the purchasing process
- Billing systems and management of non-energy-related services.
HEATING
District heating represents a strategic asset for urban energy efficiency and offers several benefits: diversification of energy sources, reduction of emissions, improved energy efficiency, lower operating costs, and simplified management of end-user systems.
Digital management can play a significant role in supporting this process, starting with rethinking how we produce and consume heat.
At ENG, we support the entire lifecycle of thermal service management with our solutions, from temperature control to the management of the user’s contractual cycle.
Towards a more resilient and sustainable energy system
In this dynamic scenario, utilities, governments, and industrial operators are called to rethink the entire energy model, focusing on:
- Technological innovation
- Smart energy infrastructures
- Integration of renewable energy sources
- More digital, resilient, and sustainable energy systems.
The transformation of the energy sector therefore represents one of the main strategic challenges of the coming decades and requires an integrated approach combining technology, sustainability, and energy security.
To learn more, read our White Paper.
Energy & Utilities
We evolve business models and processes along the entire energy chain, according to the paradigms of Digital Transformation.
Focus on
The Consulting Practice for E&U market
Eng and Be Shaping the Future: together to support industry operators in the strategic evolution of their operating model and in the digital transformation of their business.
Eng and Be in the Open-Es alliance
A shared path to improve sustainability performance and support the business transformation.
Inside Compliance
ENG’s Regulatory Observatory for the Energy & Utilities sector.
Our Podcasts
Energy & Utilities
The future of integrated platforms: how AI is transforming space, energy, and maintenance management
09.10.2025
Energy & Utilities
AI & Energy: how to redefine infrastructures and business models. The ENGIE Italia best practice
31.07.2025
Energy & Utilities
TwinEU: How Digitalization Is Modernizing the European Energy System
26.06.2025
Our Use Cases
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