Case Study
Enhancing maintenance at filling stations
Organization of end-to-end processes related to faults, damages, periodic maintenance activities, warranties, and compensation procedures at filling stations throughout Europe.
Where: international
Where: international
Challenge
One of Central Europe's largest oil producers and refiner required a system to manage the asset components at its European filling stations, thus organizing maintenance activities, monitoring contractor tasks and allocating costs to the corresponding asset type. At a glance: 60,000+ work orders per year 1,000+ filling stations 100+ number of contractors
Approach
The combination of our partner OverIt's advanced technology, and ENG's extensive domain experience, enabled us to identify the best solution for gas station process management.
Digital Ecosystem
Solution
Digital Ecosystem
The customer chose our partner OverIT solution, a cloud-based solution accessible from both mobile devices and as a desktop application, for the specific features provided, such as:
- Anomaly handling: Issue detection and troubleshooting on assets
- Work order dispatching to external contractors: quick assignment of activities by franchisers to external contractors due to an advanced scheduling engine
- Evaluation of operational data: maintenance data are firstly analyzed to determine the maintenance budget and create reports of the operating costs for each activity
- Third-party integration: deep integration with SAP for debriefing activities
- Maintenance process management: execution of maintenance activities, including damages, faults, downtime and warranties.
Results
Enhanced end to end field service processes
Advanced calculation of the cost for asset maintenance
Technologies
Cloud
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