Approach & Solution
As a result, the deflection rate (reduction in the need for human operators) increases, sentiment scores for customer assistance improves, and the availability of 24/7 support contributes to higher Net Promoter Scores (NPS) and improved app ratings for the bank.
Generative AI empowers the virtual assistant to provide personalized and efficient customer care, enhancing the overall customer experience.
Increased deflection rate
Improved sentiment score
Increased rating of the bank's app on the stores
AI & Advanced Analytics
Data & Analytics