Cloud plays a crucial role in facilitating digital payments and supporting the ecological and digital transition within the utility and energy sectors, while also driving continuous innovation in customer experiences.
Where: Italy
Where: Italy
CHALLENGE
Increasingly improving customer experience in the purchasing phase.
SOLUTION
Developing an all-in-one platform in a short timeframe and connected to major market suppliers.
RESULTS
Reduce payment times by optimising business flows.
Challenge
The Challenge of Energy Transition
The energy transition primarily represents a technological challenge and a conscious decision. The transformation of payment services in this sector is giving rise to new consumer needs, driven by a growing concern for sustainability.
Plenitude, the Benefit Company of Eni Group, strives to create a lasting positive impact on people, communities, and the environment through its distinctive market model. To enhance and streamline the customer experience, Plenitude sought to swiftly implement new payment tools and platforms.
At Engineering, we adopted a strategic and agile approach to the project, which involved conducting incremental testing, closely monitoring the results, and deliberately scaling the solution across our Client's customer base.
During the development of the payment solution, our primary focus was on ensuring easy integration and leveraging the functionalities provided by PagoPA.
Solution
Digital Ecosystem
A modular and programmatic adoption of digital payments
Digital Ecosystem
Our comprehensive solution entails the utilization of our all-in-one platform, Net@Pay, along with cloud services (SaaS) provided through Engpay.
The modular and scalable architecture of Net@Suite enabled the payment solution to be developed and connected to key market providers in a short period of time.
Our platform significantly enhances the end customer's payment experience by offering maximum flexibility in choosing their preferred payment method. It also ensures updated information in real-time, with round-the-clock availability.
We relied on Engineering to exploit the full potential of the PagoPA platform for the Utility world. Engineering proved to be reliable right away, guaranteeing project deadlines and a high quality of delivery.
Marco Villa
Head of Customer Operations, Plenitude
Results
Reduces payment times
Streamlines business processes
Manages information in real time
Makes the payment process secure and transparent
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