Our client is one of the main Italian banking groups, with more than 2.5 million private customers, 130,000 small businesses and over 33,000 businesses. Being attentive to sustainability and digital evolution, our Client took advantage of the renewal of its management services to identify a solid partner that could support all service towers: Security, Mainframe and server, End User Computing, Audio and video Contact center, Service desk.

Our Client chose Engineering D.HUB on the basis of a dedicated plan that we developed to exploit the sinergies among different service towers, dedicated to "end user" area including 3 of the 5 service towers. In detail, these are End User Support, Service Desk and Audio / Video, with a strong integration in a virtual service model onsite services desk and near shore services for flexible and on-demand volume and peak management. In fact, we developed a proposal to evolve service towers that involved a redesign of the operational processes, with the identification and implementation of synergies between the different towers and the design and implementation of innovative evolutions on a five-year plan, in order to capture ongoing digital transformation trends.