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Case Study
A Public Administration that is aware, accessible, and barrier-free
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The Metropolitan City of Bologna, Unions and Municipalities of the metropolitan area have completed a project to promote accessible public services as part of their digital and inclusive transformation efforts.
Where: italy
Where: italy
Challenge
In an evolving regulatory and technological context, the goal was to strengthen staff skills, adopt operational tools, and promote digital inclusion, in response to the challenges posed by the NRRP and European directives.
Approach
We adopted an integrated Public Program Management approach, supporting the client in operational coordination and in defining concrete tools, such as the Accessibility Guidelines. The process included specialized training, technical support, and guidance through cultural change to ensure an effective transformation.
Digital Ecosystem
Solution
Digital Ecosystem
The project has strengthened the skills of public sector personnel and promoted digital inclusion, also through the purchase of assistive technologies to improve service access for staff with disabilities. Municipia, a company of the Engineering Group, supported the Metropolitan City of Bologna in coordinating activities, managing the project, and drafting the Accessibility Guidelines—an operational and strategic tool for public administrations. Furthermore, it provided organizational support for the management of training activities, facilitating coordination with representatives from the structures of the Metropolitan City, as well as from the Unions and Municipalities within the metropolitan area, on issues related to disability, digital accessibility, and the culture of inclusion, in line with current regulations.
Results
Operational Guidelines available
Easier access to services
Regulatory alignment
Strengthened institutional role
Impacts
To know more
Case Study
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
Case Study
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
Case Study
The digital transformation of the Local Police of Turin
Thanks to Municipia's digital ecosystem, the Command has improved process management, streamlined tasks related to administrative penalties, benefiting both the entity and users.
-
Case Study
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
-
Case Study
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
-
Case Study
The digital transformation of the Local Police of Turin
Thanks to Municipia's digital ecosystem, the Command has improved process management, streamlined tasks related to administrative penalties, benefiting both the entity and users.
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