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AI Use Case Library
Where AI creates value: concrete use cases for your organization
Explore our AI-driven use cases, all adaptable to your industry context and designed to evolve alongside the latest technological innovations.
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Discover what Artificial Intelligence can do to improve efficiency and productivity in every sector
Engineering has developed the IS-IA – Italy’s Sovereign Intelligence Architecture, an architectural approach based on the concept of Italian, governable and secure Artificial Intelligence.
We support organizations throughout their AI adoption journey throughthe Technology Business Line Eng AI & Data and a proprietary LLM: EngGPT. This Large Language Model ensures control, efficiency, and transparency in AI adoption, in compliance with the EU AI Act.
We design advanced end-to-end AI & Data solutions, supporting organizations throughout the entire Artificial Intelligence adoption journey: from use case validation and defining the most suitable infrastructure, to deployment and AI industrialization, measuring impact and return on investment, while ensuring governance and compliance at every stage.
How can you apply AI in your market?
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Which business processes can generate value through AI?
Which business processes can generate value through AI?
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AI Use Case LibraryAgentic AI for Data Access and Advanced Decision-MakingAn Agentic AI platform enables natural language access to data, democratizing analytics and improving the speed, quality, and reliability of decision-making in a secure and compliant environment.
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AI Use Case LibraryGenerative AI for Omnichannel After-Sales Customer SupportA multichannel GenAI assistant enables continuous, personalized, and proactive after-sales service, improving the customer experience and increasing efficiency through intelligent automation.
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AI Use Case LibraryE‑commerce Sales Assistant: the new GenAI‑driven shopping experienceA GenAI solution, integrated into the e‑commerce platform, that transforms online shopping into a personalized, intelligent, and omnichannel journey, guiding users toward the choice that best fits their needs.
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AI Use Case LibraryGenAI for the in‑store experience: empowering the role of the sales consultantA GenAI‑based solution that supports sales consultants with contextual information and targeted suggestions, improving the quality of in‑store consulting.
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AI Use Case LibraryAutomatic Generation of the Notes to the Financial Statements through Generative AIThe use of Gen AI applied to accounting data enables the automated generation of the Notes to the Financial Statements, transforming a complex and manual process into a fast, consistent, and fully governed workflow.
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AI Use Case LibraryAfter-Sales Assistant: 24/7 Smart, Proactive Customer CareA conversational GenAI virtual assistant offering continuous, personalized post-sales support managing technical inquiries and workshop appointments in real time.
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AI Use Case LibraryComplaint management powered by AgentforceThe AI Service Agent reads and classifies customer complaints, identifies sentiment and context, and generates a personalized response.
Towards Sovereign Intelligence
We support organizations in advancing their use of data and AI through a comprehensive offering that covers the entire data value chain, from collection and management to quality, governance, and visualization, turning data into a true competitive advantage.
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