Use Case
AI-Driven Smart Project Management
The integration of Copilot Cowork and SmartPM enables an intelligent Project Management model, automating key deliverables while improving efficiency, quality, and standardization.
Where: Italy
Where: Italy
Mission
Enable Project and Service Managers to evolve toward an AI-augmented operating model, where operational and repetitive tasks are automated, allowing them to focus on governance, decision-making, and stakeholder management. The goal is to support organizations in adopting and scaling AI across delivery processes through measurable evidence of the value generated.
Solution
For Project Management, the solution automates document workspace setup, the management of risks, tasks, changes, and stakeholders, while supporting project planning, delivery governance, performance monitoring, scope control, and the capture of lessons learned.
For Service Management, it enables operational reporting, service level and performance monitoring, ticket analysis, problem management, financial control of services, and continuous improvement.
With an AI-augmented, human-in-the-loop approach, the solution empowers Project and Service Managers while keeping decision-making under human control, ensuring traceability, governance, and knowledge reuse across the Microsoft 365 ecosystem.
Digital Ecosystem
Actions
Digital Ecosystem
Built on Copilot Cowork and the SmartPM skill catalog, the solution supports the entire lifecycle of projects and services in line with leading international Project and Service Management frameworks, through a structured, incremental, and measurable approach. Deployment on real projects establishes a baseline, measures the impact of AI skills on deliverable production, and collects objective metrics to assess return on investment.
Continuous user engagement and feedback drive the evolution of the skills, making the model increasingly effective, scalable, and focused on improving project and service performance.
Expected results
More consistent, high-quality outputs
End-to-end governance of projects and services
Trust by Design: AI-augmented with human validation and full auditability
Faster, data-driven decisions powered by objective metrics
Impacts
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