Use Case
Intelligent alerts for on-time collections with Neta's Customer Gate
ABSTRACT
Neta Customer Gate uses digital alerts and notifications to alert non-domiciled customers about payment deadlines, reducing insolvencies and delays.
Where: italy
Where: italy
Mission
Reduce the rate of arrears and improve cash flow, supporting non-domiciled customers with timely and clear communications on bills due or overdue, simplifying payment and strengthening the relationship of trust.
Solution
The solution enables the configuration of notification rules for customer clusters, the automatic sending of pre- and post-deadline reminders, the monitoring of outcomes and the activation of subsequent actions (e.g. soft reminder, proposal for instalments). Operators intervene only in exceptional cases.
Digital Ecosystem
Actions
Digital Ecosystem
Neta Customer Gate integrates billing and payment status data with a multi-channel alert notification engine (app, web, email, push). For non-domiciled customers, the system automatically intercepts bills that are close to due or overdue and activates personalized communications with amount, deadline and call-to-action direct to digital payment. Notifications are configurable for priority, timing and frequency, with full traceability of interactions. Integration with payment channels allows you to complete the operation in a few steps, reducing friction and forgetfulness.
Expected results
Improved cash flow
Increase in digital self service payments by up to +30%
Reduction of manual and contact center dunning costs
Better customer experience
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