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Use Case
Build Customer Loyalty with Genomics Data
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How to improve Customer Experience in Telco&Media with the help of genomics data.
Where: italy
Where: italy
Mission
Promoting the ethical and transparent use of genomic data, enabling companies in the Telco sector to provide personalized and targeted customer experiences.
Solution
Developing a business data model that analyzes genomic data for a better understanding of customers, leveraging Advanced Analytics, and planning marketing campaigns, allows for profiling customers and their experiences using all available information.
This process evolves in synergy with Advanced Analytics, gradually integrating the results of Machine Learning models.
Digital Ecosystem
Actions
Digital Ecosystem
By using Big Data Analytics and Machine Learning, in-depth analysis of genomic data becomes possible, facilitating the identification of meaningful correlations and trends linked to individual customer experiences. Leveraging the extracted genomic information enables the creation of personalized profiles for each customer, facilitating the development of tailored experiences that align with their specific needs. Through APIs, genomic data is seamlessly integrated into a single data intelligence platform, ensuring unified and accessible management.
Expected results
Enable rapid analysis of genomic data
Improve customer profiling
Enhance cross and up selling activities
Technologies
AI & Data
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From Data to Artificial Intelligence: Services, Products, and Processes for Future-Proof Business.
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Case Study
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
Case Study
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
Case Study
The digital transformation of the Local Police of Turin
Thanks to Municipia's digital ecosystem, the Command has improved process management, streamlined tasks related to administrative penalties, benefiting both the entity and users.
-
Case Study
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
-
Case Study
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
-
Case Study
The digital transformation of the Local Police of Turin
Thanks to Municipia's digital ecosystem, the Command has improved process management, streamlined tasks related to administrative penalties, benefiting both the entity and users.
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