Engineering: leader della Digital Transformation
The Retail Platform offers a consistent Unified Commerce experience, redefining the consumer journey, with the aim of encouraging immersion and interaction between physical and digital channels. The Unified Commerce approach enables a seamless experience across touchpoints, with a finely-tuned engine. The system supports remote sales and is currently in use in over 200 boutiques for a high-end fashion brand worldwide.
Our modular platform integrates advanced warehouse retrieval and automation systems (Modula, Savoye) and features a wide range of connectors and interfaces, covering the interoperability of various critical business applications and services: CRM (e.g. Salesforce, Dynamics), ERP (e.g. SAP), payment systems (e.g. NCR, Cegid, Adyen, Satispay, Retex, Sailing).
Our modular platform integrates advanced warehouse retrieval and automation systems (Modula, Savoye) and features a wide range of connectors and interfaces, covering the interoperability of various critical business applications and services: CRM (e.g. Salesforce, Dynamics), ERP (e.g. SAP), payment systems (e.g. NCR, Cegid, Adyen, Satispay, Retex, Sailing).
How it works
The Retail Platform features 5 functional areas encompassing many online and offline retail sales processes.
Omnichannel store
An omnichannel platform accessible from all devices. It grants a seamless experience on the Internet and through smartphone applications, efficiently manages various stores with distinct commercial policies and catalogs.
In-store touch points
In-store touch points include the Self Scanning with full customer spend scanning capabilities and the Store Totem with its integrations with the fresh produce counter and catalog extension.
Clienteling
Clienteling enables the management of store services and customer relationships, from support during boutique sales to managing services for store staff in the new omnichannel scenario.
Logistics
Our platform enables order capture from eCommerce or retail, merchandise management, manual selection for both single and multiple orders, ventilation and operation of automated warehouses using systems such as Modula and Savoye.
eProcurement
eProcurement enables optimization of the various stages of procurement, from requisition to payment. The main objective of the eProcurement functionality is to improve efficiency, transparency, and cost-effectiveness in the procurement cycle.
Omnichannel store
An omnichannel platform accessible from all devices. It grants a seamless experience on the Internet and through smartphone applications, efficiently manages various stores with distinct commercial policies and catalogs.
In-store touch points
In-store touch points include the Self Scanning with full customer spend scanning capabilities and the Store Totem with its integrations with the fresh produce counter and catalog extension.
Clienteling
Clienteling enables the management of store services and customer relationships, from support during boutique sales to managing services for store staff in the new omnichannel scenario.
Logistics
Our platform enables order capture from eCommerce or retail, merchandise management, manual selection for both single and multiple orders, ventilation and operation of automated warehouses using systems such as Modula and Savoye.
eProcurement
eProcurement enables optimization of the various stages of procurement, from requisition to payment. The main objective of the eProcurement functionality is to improve efficiency, transparency, and cost-effectiveness in the procurement cycle.
Benefits
Marketing
Our platform offers advanced promotional capabilities, dynamic advertising management, and industry-specific dynamic positioning for suppliers. The Retail Platform is searching for engine optimized and includes messaging and electronic flyers for complete marketing outreach.
Customer Engagement
With its omnichannel design, the system provides multiple benefits to customers, enhancing loyalty through a consistent, seamless experience across multiple touch points and engagement through coupons and loyalty rewards. It combines various modules to provide an exclusive shopping experience.
Post-Purchase Support
Our Retail Platform has several post-purchase features to provide the best customer service. Returns management and chatbot support help ensure complete customer satisfaction.
Optimization of Logistics Processes
With features such as load splitting, automated picking systems and efficient inventory management, the Retail Platform revolutionizes logistics processes. By minimizing pick times, it not only improves operational efficiency, but also provides valuable information on the real-time movement and status of goods.
Our platform offers advanced promotional capabilities, dynamic advertising management, and industry-specific dynamic positioning for suppliers. The Retail Platform is searching for engine optimized and includes messaging and electronic flyers for complete marketing outreach.
Customer Engagement
With its omnichannel design, the system provides multiple benefits to customers, enhancing loyalty through a consistent, seamless experience across multiple touch points and engagement through coupons and loyalty rewards. It combines various modules to provide an exclusive shopping experience.
Post-Purchase Support
Our Retail Platform has several post-purchase features to provide the best customer service. Returns management and chatbot support help ensure complete customer satisfaction.
Optimization of Logistics Processes
With features such as load splitting, automated picking systems and efficient inventory management, the Retail Platform revolutionizes logistics processes. By minimizing pick times, it not only improves operational efficiency, but also provides valuable information on the real-time movement and status of goods.