Digital Industry
Approach & Solution
Approach
The platform had to allow monitoring of activities, performance and the service itself, in order to improve quality and implement future improvements that would allow a user experience able to understand and predict the consumer's needs and to build customer loyalty.
Solution
The platform we built allows to create and track requests for assistance in real time, manage service contracts, create work orders, organize appointments, monitor the progress of service activities. The system also makes it possible to improve resource management, generate service reports and implement service and maintenance plans.
Results
Normalization and improvement of the Customer Service
A single escalation/
deescalation management model
Integration of all local services in the world
Monitoring performance and workloads
Project value
Process performance
Innovation
Enabling Technologies
Cloud AI & Advanced Analytics
Engineering proprietary products & other technologies
Microsoft Dynamics 365
Project Team
Advanced Enterprise Platforms