Engineering Innovation in
Digital Defense, Aerospace & Homeland Security
Activities of configuration, management, and improvement of Microsoft 365 infrastructure, managing over 6000 users and serving as the Single Point of Contact (SPOC) for end-users through specialized Service Desk.
Approach & Solution
Solution
We configured the service following ITIL4 guidelines to ensure an optimal balance between effectiveness and efficiency. Through a robust governance structure, we managed requests effectively, promoted numerous projects, and maintained a strong, loyal relationship with the client through on-site presence.
We worked across diverse platforms while specializing in specific services like printing, digital certificates, Tenant 365, SCCM, etc.
This seamless synergy between governance and delivery is supported by well-documented processes, efficient procedures, and continuous alignment with the client. Daily updates via updated dashboards enable us to monitor service health and user request trends effectively.
We worked across diverse platforms while specializing in specific services like printing, digital certificates, Tenant 365, SCCM, etc.
This seamless synergy between governance and delivery is supported by well-documented processes, efficient procedures, and continuous alignment with the client. Daily updates via updated dashboards enable us to monitor service health and user request trends effectively.
Approach
The client is upgrading the HW and SW infrastructure to support more than 6000 users, ensuring an ever-innovative software catalog. This involves a significant number of Change Requests for evolutionary activities, corrections, and a high volume of requests to the Service Desk.
Engineering D.HUB, our company specializing in outsourcing services, leveraging its extensive experience in IT management and innovation with major clients, has ensured through constant presence, customer loyalty, and a proactive approach towards seizing opportunities and achieving shared objectives.
Engineering D.HUB, our company specializing in outsourcing services, leveraging its extensive experience in IT management and innovation with major clients, has ensured through constant presence, customer loyalty, and a proactive approach towards seizing opportunities and achieving shared objectives.
Results
+120k tickets opened annually
Handling of +1k Change Requests per year
High end-user satisfaction
Enabling Technologies
Cloud
Project Team
Engineering DHUB