Engineering Innovation in
Digital Industry
A new helpdesk and workplace management solution to enhance productivity and collaboration.
Approach & Solution
Approach
Our client is a robust multinational specializing in confectionery products, continuously expanding its presence. With tens of thousands of employees worldwide, the company's extensive organization necessitates complex management. Non-standardized processes complicate communication and collaboration among employees, reducing efficiency and productivity.
Thanks to our extensive experience collaborating with the client, we have focused on enhancing workplace management through a careful and meticulous approach.
This has enabled us to deeply understand their specific and complex needs, allowing us to meet and exceed predefined objectives.
Thanks to our extensive experience collaborating with the client, we have focused on enhancing workplace management through a careful and meticulous approach.
This has enabled us to deeply understand their specific and complex needs, allowing us to meet and exceed predefined objectives.
Solution
Engineering D.HUB has enhanced customer support by implementing dedicated on-site management services and activating a multi-channel, multilingual help desk that covers all facilities nationwide.
The on-site service includes a team of experienced professionals located at the client's headquarters, providing immediate and personalized support for workstation management. This encompasses hardware and software installation and configuration, regular and emergency maintenance, fault resolution, and user support.
The multi-channel, multilingual help desk is a specialized service ensuring prompt and efficient assistance to the client's employees, ensuring clear communication and effective support.
The on-site service includes a team of experienced professionals located at the client's headquarters, providing immediate and personalized support for workstation management. This encompasses hardware and software installation and configuration, regular and emergency maintenance, fault resolution, and user support.
The multi-channel, multilingual help desk is a specialized service ensuring prompt and efficient assistance to the client's employees, ensuring clear communication and effective support.
Results
Reduction of problem resolution times
Overall increase in user satisfaction
24/7 service available on multiple channels
Enabling Technologies
Cloud
Project Team
Engineering DHUB